Frequently Asked Questions
Everything you need to know about our heritage-inspired apparel and gear.
What is the quality of your apparel and accessories?
Our collection features high-quality materials designed for both durability and comfort. We source sustainable fabrics and work with reputable manufacturers to ensure every piece reflects the craftsmanship of Canadian canoe culture.
How long will it take to receive my order?
Standard shipping within Canada typically takes 3-7 business days. International orders can take between 10-21 business days depending on the destination and customs processing.
What is your return policy for clothing items?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that sale items and intimate apparel are final sale.
Do you offer international shipping?
Yes, we ship our fashion and gift items worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How do I know which size to order?
Each product page includes a detailed size chart. Since we carry various brands and heritage styles, we recommend measuring a similar garment you own to ensure the perfect fit.
How does my purchase support The Canadian Canoe Museum?
100% of the proceeds from our store go directly toward supporting the museum's exhibitions, programming, and the preservation of the world's largest collection of canoes and kayaks.