Returns & Exchanges
At The Canadian Canoe Museum's Store, we stand behind the quality of our paddle-inspired apparel and gear. If you are not completely satisfied with your purchase, you may return or exchange unworn items within 30 days of delivery.
Initiate Your Request
Contact our gift shop team via email with your order number and details of the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags remain attached and the clothing is in its original, unworn condition.
Ship to the Museum
Affix the provided return shipping label to your package and drop it off at any authorized postal service location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing